The following General Terms and Conditions govern the relationship between "Tera Yustina" Ltd. and the clients of the online store of "Tera Yustina" Ltd., regulating the procedure, method, and conditions for purchases and sales through the online store. By accepting them on the part of the client (buyer), they become a contract of sale between "Tera Yustina" Ltd. and the buyer.
Through its online store, "Tera Yustina" Ltd. provides the opportunity to purchase the wines and other items offered through the online store by placing an order and paying the respective sales price, under the terms of these General Terms and Conditions. The client can place an order to purchase the items offered through the online store only after acknowledging acceptance of these General Terms and Conditions. By providing this consent, in the event of an order on his part, the Client is bound by the clauses of the General Terms and Conditions and undertakes to comply with them.
"Tera Yustina" Ltd. reserves the right to amend these General Terms and Conditions by publishing such changes on its website. Therefore, upon each visit to the online store, the client must confirm that they are familiar with the General Terms and Conditions and accept them. The changes to the General Terms and Conditions do not affect the relationship between the Client and "Tera Yustina" Ltd., arising from a validly submitted purchase request for goods and made payment prior to the changes.
In the context of these General Terms and Conditions, the following terms are used with the following meanings:
"Tera Yustina" Ltd. is a commercial company registered in the Commercial Register at the Registry Agency with Unified Identification Code (UIC) 200283582, with headquarters and management address at: 51 Nikola Petkov Street, Ustina village, a producer of wines from its own vineyards, offering for sale wines of its own production through the online store included on the website of "Tera Yustina" Ltd.
Contact phones: +359 (0) 879 212 752 / +359 (0) 882 62 66 68
Email: events@villayustina.com
“CLIENT” is a natural or legal person who has placed an order in the online store included in the website of “Tera Yustina” Ltd. and has agreed to these General Terms and Conditions.
By placing an order, the Client - a natural person declares that they are 18 (eighteen) years of age or older. If you are purchasing wine from our website as a gift, the recipient must also be over 18 years old. You are responsible for providing false information for the purpose of using the services and information on the website.
"Tera Yustina" Ltd. reserves the right to refuse orders from individuals under eighteen (18) years of age and to delete customer profiles in case of violation of this requirement.
Under "PRODUCTS/ITEMS PROVIDED THROUGH THE ONLINE STORE", we understand: wine and alcoholic beverages within the meaning of the Law on Wine and Alcoholic Beverages. Each of the items included in the online store is described with its basic characteristics and selling price. All prices advertised in the online store of Tera Yustina are in Bulgarian Lev and include VAT.
"ORDER/PURCHASE REQUEST" occurs upon successful completion of the ORDER process, described in detail in point 2.
"AGREEMENT WITH THE GENERAL TERMS AND CONDITIONS" – By checking the respective boxes "I accept the General Terms and Conditions" and/or by clicking the virtual button "Save and continue" under the inscription "By proceeding, I accept the general terms and conditions and the cancellation terms of the order", or by calling the order phone number specified in the General Terms and Conditions, the Client declares that they are familiar with and accept the present General Terms and Conditions, which are binding for them in their relationship with "Tera Yustina" LTD in executing the placed order.
"PAYMENT" occurs upon successful completion of the payment process, detailed in point 2.
Order/Purchase request is submitted by the Client, who performs the following actions sequentially:
2.1. Order without registration (as a guest):
- Browsing products does not require prior registration. An order can be placed as a guest by simply filling in the contact and delivery details. In this case, the Client selects the type and quantity of the goods and confirms the request (by clicking the "Add to Cart" virtual button next to the respective product);
- The Client fills in contact and delivery details.
2.2. Order by phone: The Client can place their order over the phone at 0879 212 752. Our operator will take and process the request.
2.3. Invoice Issuance: If the customer wishes to receive an invoice for the purchased products, they must provide invoice details during the ordering process - on the "payment and delivery" page, by entering them in the "additional information" field.
The customer makes the payment by following these steps:
The purchase request is accepted by "Tera Yustina" Ltd. by sending a message to the Client's email address confirming that the order has been received. The message contains information about the order number, date and time, delivery address, payment method, delivery method, item, price, and delivery cost. The request becomes effective between the parties after checking the availability of the requested goods and confirming their validity at the Client's specified contact number or by sending a message to the Client's email address.
"Tera Yustina" Ltd. does not guarantee the availability of the ordered items. In the event that it is unable to fulfill its obligations due to the unavailability of the requested goods in stock, "Tera Yustina" Ltd. notifies the Client within 2 working days of receiving the request by calling the phone number provided during the order or by sending a message to the Client's specified email address. In such cases, the company refunds the value of the ordered item(s) or modifies the order according to the Client's preference.
When wines from a particular year are depleted, wines from the next harvest are delivered. The merchandise is dispatched adequately packaged, according to its type and the transportation method for delivery.
When the Operator cannot deliver a shipment due to reasons such as the recipient refusing to accept or pay for it, the recipient being absent for an extended period, being unknown at the specified address, deceased, the delivery address being incorrect, incomplete, or non-existent, or due to other objective reasons, the Operator notifies "Tera Yustina" Ltd. and returns the shipment at its expense, with "Tera Yustina" Ltd. owing payment for the service in both directions. In this case, "Tera Yustina" Ltd. is released from its obligation to deliver the requested goods. Redirecting a dispatched shipment to a new address is done upon written instruction from the Customer, which is considered a request for redelivery, and the delivery costs to the new address are payable by the customer in accordance with the operator's tariffs. The returned goods to "Tera Yustina" Ltd. for the aforementioned reasons may be redelivered to the Customer if the latter pays for the delivery. In case the customer refuses to pay for a new delivery and has prepaid for the goods, the same is entitled to receive back the paid amount minus the expenses incurred by "Tera Yustina" Ltd. for sending and returning the goods.
5.1. The customer may cancel or modify their order by contacting us at +359879212752, every business day until the end of the working day in which the order was placed, or on the next day if the order has not been dispatched.
5.2. Upon receiving the shipment, the customer should inspect the products, and if any of them do not match the ordered items, they should promptly inform the courier. In this case, the courier will contact a representative of "Yustina Estate" Ltd., and the return of the product will be arranged and accounted for. The return of the product is entirely at the expense of the Customer, except in cases of damaged packaging. The product should be returned in its original transport packaging. If the customer has prepaid the value of the product, the amount will be refunded within 14 days from the date of delivery. Any complaints regarding orders and deliveries are accepted via email: events@villayustina.com or by phone at +359 (0) 879212752 / +359 (0) 882626668.
5.3. "Yustina Estate" Ltd. reserves the right to refuse or not accept complaints if they are unfounded.
6.1. A customer - a natural person in their capacity as a consumer within the meaning of the Consumer Protection Act, has the right, without owing compensation or penalty and without specifying a reason, to withdraw from the concluded contract for the purchase of goods by returning the goods within 7 (seven) business days from the date of receiving them. In case the customer withdraws from the concluded contract within the aforementioned period, they should send a statement of withdrawal from the concluded contract to "Tera Yustina" Ltd. and return the goods intact. The statement of withdrawal should be sent to the email address: events@villayustina.com.
6.2. The customer has the right to refuse to receive the requested purchased goods when:
• the delivered goods clearly do not correspond to those ordered by them and this can be established through their ordinary examination;
• the goods have been damaged during transportation.
6.3. Upon receiving the goods, the customer has the right to return the goods at the expense of "Tera Yustina" Ltd. in the presence of non-conformity of the goods with the agreed, which could not have been established during their ordinary examination.
6.4. In the above cases, the customer has the right to request that the delivered goods be replaced at the expense of "Tera Yustina" Ltd. with goods corresponding to the request submitted by them by sending a respective written request to "Tera Yustina" Ltd.
